Disclaimer: This website is for informational purposes only.

Contact

Get in Touch

Have questions about MavoEX? We're here to help.

Contact Information

Email

[email protected]

For general inquiries and information requests

Compliance Inquiries

[email protected]

For regulatory and compliance-related questions

Location

Netherlands (EU)

Headquarters in the Netherlands

Response Time

We aim to respond to all inquiries within 2-3 business days

Privacy Notice

Any personal information you provide through this contact form will be processed in accordance with GDPR and our privacy policy. We will only use your information to respond to your inquiry.

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By submitting this form, you agree to our privacy policy and terms of service

Frequently Asked Questions

When will MavoEX services be available?

Services will be available following successful MiCA authorization from the competent national authority. We are actively working on our application and will announce our authorization status publicly.

Can I use MavoEX services today?

No. MavoEX is committed to regulatory excellence. Services will be available following proper authorization.

How can I stay updated on MavoEX's progress?

You can contact us directly at [email protected] to express your interest. We will keep you informed about major milestones in our MiCA application process.

What is MiCA and why is it important?

MiCA (Markets in Crypto-Assets Regulation) is the EU's comprehensive regulatory framework for crypto-assets. It ensures that crypto-asset service providers meet strict requirements for capital, governance, security, and client protection.

Which services will MavoEX offer?

MavoEX will offer four core services: Custody (secure asset storage), Buy & Sell (exchange services), OTC Trading (over-the-counter trading), and Launch Pad (token launch services). All services will be fully compliant with MiCA requirements.

How is my data protected?

We are committed to protecting your personal data in compliance with GDPR and other applicable data protection laws. Any information you provide will be processed fairly, transparently, and securely.

Complaints & Dispute Resolution

How to File a Complaint

If you have a complaint regarding MavoEX's services or conduct, we encourage you to contact us directly. We are committed to resolving all complaints fairly and promptly.

Email: [email protected]

Complaint Handling Process

  • 1.Submission: Submit your complaint in writing to [email protected] with detailed information about the issue
  • 2.Acknowledgment: We will acknowledge receipt of your complaint within 2 business days
  • 3.Investigation: Our compliance team will investigate your complaint thoroughly
  • 4.Resolution: We will provide a detailed response within 30 days of receiving your complaint

External Dispute Resolution

If you are not satisfied with our internal complaint resolution, you may have the right to refer your complaint to an external dispute resolution body or competent authority in accordance with applicable regulations.

For complaints related to MiCA compliance, you may contact the competent national authority in the Netherlands or your country of residence.

Want to Learn More?

Explore our services and compliance information to understand how MavoEX is building the future of regulated crypto-asset services.